FAQ Creation agent
FAQ Creation is an Optimizely Opal agent that analyzes content at a provided URL and generates contextually relevant FAQs optimized for AI-powered search.
- Challenge – Efficiently creating and maintaining a comprehensive, up-to-date FAQ section is difficult. Manually identifying common user questions, drafting clear answers, and keeping them current with product or service changes is a time-consuming and resource-intensive process.
- Agent outcome – The agent analyzes the content at your URL, identifies high-demand questions, and drafts structured, ready-to-publish FAQ content with schema markup.
- Value – Less time on FAQ creation, stronger self-service coverage, and better visibility in AI-powered search.
The FAQ Creation agent finds and prioritizes FAQ questions for your content, whether or not you enable the Profound connector tools The connector changes how the agent chooses which questions to prioritize. The agent sources questions in one of two ways:
- With the Profound connector tools enabled – The agent prioritizes FAQ questions based on AI-search demand data.
- Without the Profound connector tools – The agent uses Google to find top questions related to the content URL.
Prerequisites
(Optional) The Profound connector tools connected in Opal for AI-search demand data.
Install agent
Note
Opal Administrators, Agent Builders, and users with the Add, edit, and install specialized agents attribute for a custom role can add agents to their organization's Optimizely Opal instance. See Add users and set permissions.
Install the agent from the Opal Agent Directory.
- Go to Agents > Agent Directory.
- Select FAQ Creation.
- Click Install Agent to add it to your Opal instance.
Use the agent
In Opal Chat, enter @faq_creation and provide the following details:
- URL – URL to the content you want to create the FAQ for.
The agent creates a canvas with an FAQ strategy report and publish-ready FAQ content, including FAQPage schema markup for AI search platforms.
To use the FAQ Creation agent in a workflow agent, drag and drop it into your workflow. See the Create a workflow agent.
Details
These are the default details of the FAQ Creation agent. After you install the agent in your Opal instance, you can customize these details based on your organization's needs. See Manage agents for instructions.
Input variables
The agent takes the following input:
- URL
Tools
The agent uses the following tools internally to process your request:
- browse_web
- browse_web_html
- create_canvas
- edit_canvas
- search_web
- convert_to_pdf
If you have the Profound connector tools enabled, the agent uses the following tools:
- profound_citation_report
- profound_get_categories
- profound_get_domains
- profound_raw_answers
- profound_visibility_report
Additional details
The agent uses the following default configuration:
- Inference level – Pro. Provides maximum reasoning depth.
- Files – None.
- Output – Text.
Note
If you use Opti ID, administrators can turn off generative AI in the Opti ID Admin Center. See Turn generative AI off across Optimizely applicationsTurn generative AI off across Optimizely applications.