Manage agents

7 min

Agents in Optimizely Opal are purpose-built AI agents that complete specific, well-defined tasks. They support the following two interaction modes:

Single-shot – The agent runs once and returns a result.

Multi-turn – The agent stays active in Opal Chat for follow-up instructions.

Create, customize, and manage agents using prompts, input variables, tools, and inference level.

Access your agents

Go to home.optimizely.com.

Select your organization.

Click Opal.

Click Agents.

Select the Your Agents tab.

Create an agent

See Create specialized agents or Create a workflow agent depending on what type of agent you want to create.

Use an agent

Invoke agents in the following ways:

Triggered by @ mention in Opal Chat.

Triggered within a workflow agent.

Share agents to control who can find, run, and edit them, or to make them available across your organization. See Share agents and manage visibility.

Delete or update an agent used in a workflow

Opal warns you before you delete or change an agent that other workflows depend on, so you do not break those workflows. This applies to specialized agents and workflow agents.

Edit an agent

See Manage specialized agents or Manage workflow agents.

Update an agent that other workflows use

When you save a change to an agent that other workflows share, Opal displays the Update agent across workflows message and lists the affected workflows. Choose one of the following:

Confirm changes – Update the agent in every workflow listed.

Save as new agent – Create a copy with your changes, and leave the shared agent unchanged.

Cancel – Return without saving.

The workflow names link to those workflows, so you can open each one.

Delete an agent

See Delete a specialized agent or Delete a workflow agent

Delete an agent that a workflow uses

When you try to delete an agent that is a step in one or more workflow agents, Opal blocks the deletion. Opal displays the message This agent is still connected to other workflows and lists each workflow with its creator and status. Open each listed workflow, remove the step, then delete the agent.

The delete block covers three cases:

Specialized agents used as steps in a workflow agent.

Specialized agents used to evaluate conditions in a conditional step.

Workflow agents used as nested steps in other workflows.

Watch an agent

Watch agents to receive notifications about changes, failures, and guardrail alerts. See Watch agents for how to subscribe to an agent and manage watchers.

Note

If you use Opti ID, administrators can turn off generative AI in the Opti ID Admin Center. See Turn generative AI off across Optimizely applicationsTurn generative AI off across Optimizely applications.