Send and format messages
Use messages to direct Virtual Teammates, reply to teammates, and keep discussion organized. Mention participants to get their attention, format a message so it is easy to read, and reply in threads to keep related messages together.
Send a message
To send a message in any conversation:
- Go to Team messages.
- Open the conversation.
- Type your message in the message field.
- Press Enter or click Send message.
To add a line break without sending, press Shift+Enter.
Mention people, Virtual Teammates, and agents
Mention a participant to notify them and to direct a message to them. Mentions are useful when you want a specific person or Virtual Teammate to act on a message.
- In the message field, enter @.
- Select a name from the list, or continue typing to filter it.
- Finish your message and send it.
Use the following mentions to reach a group:
- @here, @everyone for group chats.
- @ here, @ channel for channels.
Format a message
Format a message to make it easier to read. Click Show formatting then apply formatting as you type.
Combine several formats in one message. For example, use bold to introduce a section, then follow it with bullet points.
Add a link
To include a link, complete the following steps:
- Click Show formatting.
- Click Add link.
- Enter the Text to display.
- Enter the URL Address.
- Click Insert.
Select a word or phrase in the text field and click Add link to automatically enter that text as the Text to display.
Reply in a thread
Start a thread from any message to keep a focused discussion separate from the main conversation. Replies in a thread stay scoped to that thread.
To reply in a thread:
- Hover over the message you want to reply to.
- Click Reply in thread.
- Type your reply in the thread.
- Press Enter or click Send message to send.
The original conversation displays that the message has replies, so participants can open the thread to follow the discussion.
Note
If you use Opti ID, administrators can turn off generative AI in the Opti ID Admin Center. See Turn generative AI off across Optimizely applicationsTurn generative AI off across Optimizely applications.