Manage a conversation in Optimizely Mark chat

Mark (Optimizely Agent Platform) gives you several controls over each conversation. Manage the flow of a conversation in Mark chat. Stop a response, edit a sent message, queue follow-ups, compact a long thread, or copy your thread ID.

Stop a response when Mark is heading in the wrong direction or you want to revise your prompt. Do one of the following:

Mark stops the response, and the chat input is ready for your next message.

Edit any message you have already sent in Mark chat. Editing a message creates a branch of the conversation. Mark preserves your original wording and its first response, so you can return to them anytime.

Mark continues the conversation from your edited message and generates a response. Mark keeps the messages that came after the original on the earlier branch. Nothing is deleted.

After you edit a message, navigation arrows display on it with a counter such as 1 of 2. Use the arrows to move between the original message and each edited version. Switching versions swaps the rest of the conversation to match that branch.

Keep the following limitations in mind when editing messages in Mark:

Queue your follow-up messages while Mark generates a response, instead of waiting for it to finish. At its next step, Mark takes each queued message into the response it is already working on and treats it as a follow-up.

While Mark is working, complete the following:

Mark adds the message to the Queued messages list and updates the count, such as Queued messages (1).

In the Queued messages list, do any of the following:

Send now is hidden while Mark waits for your answer to a question or an approval.

Edit a queued message to change its text or files instead of removing the message and retyping it. Complete the following steps in the Queued messages list:

Edit takes the message out of the queue and puts its text and attached files in the chat input. If the chat input already has a draft, Mark adds the message after the draft. Mark also adds its files to your attached files.

Mark adds the edited message to the end of the queue. The message does not keep its earlier position. To drop the message, clear the chat input. An edit has no cancel action.

Edit also works on a message that Mark keeps on your device while your connection is down. When you edit that message, Mark does not send the original after the connection returns.

Keep the following limits in mind when you edit a queued message:

Mark chat automatically saves checkpoints so it can automatically get context from earlier in the conversation.

To compact a conversation manually, complete the following steps in a chat that already contains messages:

Mark summarizes the conversation and inserts a summary marker in the thread.

From that point, Mark sends the summary and any newer messages to the model instead of the full history. You still see the entire conversation in the chat. Nothing is deleted, and you stay in the same conversation thread.

To get your chat thread ID, complete the following: