Widgets of the type Spam Complaint Widget present data about spam complaints that were caused by messages from Optimizely Campaign. If a recipient reports a message as spam or moves it to the spam folder, many ISPs report this information back to Optimizely Campaign. Spam may also be detected if your messages reach inactive email adresses that are used as spam traps. Monitoring this information is important to protect your sender reputation.

A spam complaint widget shows the absolute number of reported spam complaints within a selected time range. The widget breaks these down by ISPs in a chart. Three chart types are available:

Hover the mouse pointer over a section of the chart to see the exact number. Selecting the time period and exporting the chart work the same way as for other widgets (see Widget features).

While the absolute number of spam complaints collected by Optimizely Campaign is useful, it does not give you a precise assessment of your sender reputation. The CSA complaint rate view shows the rate of spam complaints to delivered messages based on the CSA's data. It includes clicks on the spam button and emails that were moved into the spam folder. Spam trap hits are listed separately. The acceptable limit for spam complaints in a 7-day average is 0.30%.

The menu has two pages, organized in Tabs:

Prerequisites: You see a spam complaint widget on the page Performance Dashboard.

Prerequisites: You see the page Performance Dashboard.

Prerequisites: You see the page Performance Dashboard.