Support
Introduction to support
This section provides contact details of the Optimizely customer support if you have any questions or problems. You can also find out about Optimizely's wide range of services such as training or the full-service dispatch.
Full-service dispatch
If you want to send mailings to your customers at regular intervals but do not have time to import new recipients, create new mailing content, and run a quality check before sending a mailing, use Optimizely's full-service mailing dispatch. Supply Optimizely with addresses, the latest content, and your message template, and Optimizely takes care of the rest, including reporting after the process is finished.
Trainings
Let the professionals educate you - live or via recorded video training. Optimizely offers a range of regular and customized training formats aimed at both beginners and experienced users.
Scheduled jobs
On request, customer support sets up scheduled jobs for you that automate regular tasks like recipient list based import and export. CSV files form the basis for regular automatic imports and exports.