Troubleshooting
This topic describes how to troubleshoot common errors that can arise while working with the product paragraph with content interface.
Issue | Possible cause | Solution |
|---|---|---|
Product data not loading | Product ID is entered incorrectly. | Enter the correct product ID. |
Product data not loading | XML file has a file extension. | Remove the file extension. |
Product data not loading | Corresponding product offer no longer exists on your webspace or server. | Save the product offer again on your webspace or server. |
Product data not loading | Product data saved in wrong directory on server or webspace. | Transfer the product data you are trying to load to the directory indicated when setting up the content interface. |
Product data not loading | Directory in which the product data is stored is not available. | * Check whether the directory is reachable only after prior authentication and disable authentication. |
- Check whether there is a problem with your server or webspace. Try loading product data again later. | | Some content not loading. For example, the product image is missing. | Error in XML code you generated. | Correct the XML code. | | Special characters not displayed correctly, such as German umlauts. | Incorrect character encoding in XML. | Set encoding of XML file to UTF-8. |
Tip
If the problem continues after you try all suggested solutions, contact customer support.