Introduction to Web analytics integrations
This topic gives an overview of web analytics integrations with Optimizely Campaign. Data transfer is usually bi-directional, so that mailing, recipient, and tracking data is available in both Optimizely Campaign and the web analysis software. The raw data Optimizely Campaign receives from the web analysis software is available as post clicks you can use in target groups, campaigns, and reports.
Log in to the client interface of the web analysis software to set up and configure the integration. Customer support sets up the integration for your Optimizely Campaign client.
Web analysis systems
Note
* Remarketing campaigns support only bi-directional integrations.
User-defined segments are configured once at the initial integration setup, and submitted with each data transfer to Optimizely Campaign.
Data generation
Web analytics software tracks any website visitor action, from entry to the exit point. Actions are aggregated to get click paths, segments or funnels. Additional actions, such as viewed or purchased products and abandoned carts, are enriched with product data (ID, price, category, number of purchased items and so on). Finally, this data is correlated with a recipient in your Optimizely Campaign client. This can be done in two ways:
- The entry point is a click a link in a mailing. The email address of the recipient is known and is associated with every action the recipient carries out (Post-click tracking). Until the recipient leaves the website, actions are associated with this email address.
- The customer logs in or registers with an email address. Actions are tracked and stored with a temporary ID. If the visitor uses an email address to log in or register, you can associate these actions with the email address retroactively (user event tracking). If the visitor's browser accepts cookies, you can store and associate actions even if the visitor leaves the current session and returns later.
Triggered campaigns
Use web analysis software to trigger automated campaigns where a mailing is sent to a recipient based on criteria matching:
- Remarketing. Recipients that viewed a certain product or have put it in the shopping cart receive a mailing with recommendations for similar products. This can be combined with a coupon code for these products.
- Cross and upselling. Customers who have ordered a certain product receive an order confirmation with complementary products.
- Reactivation. Inactive customers receive an incentive mailing with recommendations according to their customer history. These can be combined with a coupon code valid for a limited time.
Regular campaigns
Integrate a web analysis software into regular mailings to increase relevance for recipients:
- Recommendations based on recipient history. Generate product recommendations that take into account previous purchases, as recipients pay more attention to personalized offerings with products of interest. Mailings with personalized recommendations have a higher conversion rate than other mailings.
- Recommendations based on products from same price segment. Analyze the preferred price range for a recipient, and send product recommendations from the same price segment, to increase conversion rate.