Alert inbox
The Alert inbox in Analytics helps manage the alerts you receive. Alerts are triggered when a rule is enabled and the criteria are met. The Alert inbox displays alerts and provides useful tools for collaborating with your team to resolve the incident.
To access the Alerts inbox, click the flag icon on the sidebar.
The Alert inbox displays the alerts you receive in your rules' specified time ranges. Each listing specifies the following:
- Rule that triggered the alert
- Alert status
- Alert severity
- Time the alert occurred
- Alert subject (You can configure this property under the Alert Template tab inside the Rules section.)
Filter alerts
As alerts accumulate in the alert inbox, you may want to see alerts that meet specific criteria. You can apply one or more filters to view a subset of your alerts.
Filter your data by any of the following criteria:
- Severity – Filter alerts by severities such as Critical, Warning, Info, and Other.
- Status – Filter alerts by statuses such as Open or Closed.
- Active In – Select a time range to filter alerts by date. Choose a relative time range (for example, the last hour) or an absolute time range if you want to investigate a specific period.
- Assignee – Filter alerts by the assignee. Choose an individual's name to see their assigned alerts.
You can also add filters on alert dimensions and custom fields.
See alert details
The Alert Detail page lets you perform additional actions and collaborate with your team to resolve the incident. For example, you can assign the alert to a specific team member or change the alert status.
Click an individual alert in your drop-down list to view the Alert Detail page. This page displays the alert's specific information.
You can perform the following actions to an alert:
Assign to an individual
Click Assign to > the name of the individual in the drop-down list.
Change the status
Click the Status drop-down list to select a status (Open or Closed).
Share an alert with a team member
Click Share, and the alert URL will be copied to the clipboard.
View alert history
Click Timeline in the Activity panel to see the history. The history shows actions performed on the alert, including creation, any specific messages left by individuals, and assignments.
Note
Mention individuals in the comments by typing @ and selecting a user's name from the drop-down list that displays. Users receive a notification in the Analytics mobile app when they are mentioned in a comment.
Filter the discussion history
Click Comments in the Activity panel to filter the timeline to show comments exclusively.
View diagnostic content
Click Linked To and click the content to open a dashboard linked to the rule that generated the alert.
Leave notes
Click Notes to add any additional notes related to the diagnosis of an alert.
