Discount exclusions

1 min

Exclusions are campaigns or discounts that you cannot combine with the current discount. You can apply an exclusion to individual discounts, all discounts in one more campaigns, or all other discounts.

For example, you run a sale with 20% off automotive supplies. Customers should not be able to combine this discount with the Get cheapest item free discount.

To exclude a discount:

Go to Marketing > Discount Priorities and Exclusions.

On the desired discount, click the Add icon next to Cannot be combined with.

Select campaigns or discounts that you do not want to combine with this discount. In the above example, you would select the Get cheapest item free discount.

Click OK, then click Save.

Additional notes about exclusions

You can apply an unlimited number of exclusions to a discount.

If you select a campaign, you exclude all of its discounts, both current and future.

After you select an exclusion, it displays in the Cannot be combined with field for reference and possible removal.

The Cannot be combined with field displays campaigns first, followed by discounts.

If you select All (the campaign root folder), only that tag displays in the Cannot be combined with field. Similarly, if you exclude a discount then later exclude its parent campaign, the discount's tag is removed from the Cannot be combined with field because the parent campaign includes the child discount.

If you exclude more than two items, click Add or hover your cursor over the ellipsis to view all exclusions.