Troubleshoot
Frequently asked questions (FAQ)
This article answers common questions about Opti ID's features, functionality, and how Opti ID impacts your Optimizely experience. Refer to these questions and answers to quickly find the information you need.
SSO: Analyze service provider-initiated flow with SAML Tracer
You can install SAML Tracer or similar tools to analyze service provider-initiated flow, including detailed instructions for accessing, observing, and exporting SAML requests and responses in various browsers. To install SAML Tracer for the Firefox browser, go to SAML Tracer for Firefox https //addons.
Troubleshoot sign-in
You can use local login or your organization's single sign-on (SSO) with Opti ID. The PKCE error affects both, while the rest of the troubleshooting described in this article applies to only SSO logins.
Troubleshoot with OIDC debugger
To use the OpenID Connect Protocol (OIDC) debugger https //oidcdebugger. com/ , complete the following steps To ensure that the response from the OIDC provider goes to the debugger, add https //oidcdebugger.
Generate and analyze HAR files
A HAR (HTTP Archive) file shows the sequence of redirects that happen during a login transaction. It is an excellent tool for debugging authentication issues because it can identify where things get stuck.
Troubleshoot CMS for Opti ID
If you have added a third-party add-on for CMS, ensure you map the roles for the third-party add-on to roles available in Opti ID. When onboarding Optimizely Content Management System (CMS) instances with Opti ID, you may add your own custom domains to individual instances so you can access these instances through their own domains and sub-domains.
Troubleshoot issues receiving activation emails
If you are not receiving Opti ID invitations or related emails, your email provider might be blocking or filtering them out of your inbox. To ensure that you receive all necessary Opti ID email communications, including the welcome and account activation emails that enable you to log into Opti ID ( login.
Troubleshoot Opti ID issue with Experimentation project
If your Experimentation project is not displaying in the Opti ID Admin Center, you may be able to fix the issue by archiving and then unarchiving the project in Experimentation. You must have administrator access.