Implementation issues
Check that the snippet is implemented
Optimizely Web Experimentation Optimizely Personalization Optimizely Performance Edge First, check that the snippet is implemented on the page. You can do this by typing 'optimizely' into the JavaScript console https //developers.
Check that the snippet is up to date
Optimizely Web Experimentation Optimizely Performance Edge Optimizely Personalization Every time you make a change to an experiment that gets saved to the snippet, the snippet revision number automatically increments. If you need to test because something you changed is not showing on the page, you can use your browser's developer console to check whether the latest snippet was updated to the content delivery network (CDN) yet.
Metrics do not track correctly
Optimizely Web Experimentation Optimizely Performance Edge Optimizely Personalization Do you see no conversions at all for a certain metric on the Optimizely Experiment Results page ? Do you see a higher or lower number of conversions than expected for a certain metric?