Troubleshoot

4 Articles

Troubleshoot common errors

18 min

Updated25 Sep 2026

Resolve the most frequent Optimizely Graph errors by matching symptoms to solutions. Expand any item to see the cause and resolution steps.

Debug GraphQL queries

11 min

Updated25 Sep 2026

Isolate and fix query issues faster with GraphiQL, structured error analysis, and systematic simplification techniques. For the full error taxonomy and HTTP status code reference, see Error handling and rate limits .

Collect diagnostic data and contact support

4 min

Updated18 Sep 2026

Gather the right diagnostic information before contacting Optimizely Support to reduce back-and-forth and speed up resolution. This article covers what to collect and how to enable logging.

Known limitations and workarounds

2 min

Updated25 Sep 2026

Understand platform constraints that affect query design, synchronization behavior, and data modeling. Each limitation includes a recommended workaround.