Return merchandise authorization

2 Articles

Get started with return merchandise authorization (RMA)

1 min

Updated25 Sep 2026

Return Merchandise Authorization is a feature that provides Users the option to request to return material or merchandise back to the client site. This feature is configurable, and may be turned on or off per site.

Set up return merchandise authorization (RMA)

4 min

Updated14 Sep 2026

There are several steps required to complete the RMA setup which are identified below. In addition to Settings, this article also provides information on Order Status Mapping and setting up the optional reason codes choices provided when a return code is set as "required".