Go-live with Configured Commerce
See the Cloud Customer Launch Checklist for project milestones, request lead times, and required tasks.
Understanding how to go-live with your Configured Commerce Sandbox is an important and exciting process.
To start, Optimizely does not host sites on the naked domain. DNS does not support CNAME entries for naked domains, and our standard is to provide a CNAME DNS record for the client to enter in their public DNS records. We need to use the CNAME so Optimizely can manage the backend target of the web requests without having each site rely on a static IP address. If we used an A Record for the public facing website, the client would need to update their public DNS regularly whenever changes occur on Optimizely's servers; therefore, we do not allow A Records.
Optimizely requires a 10 business day lead time for any Go-Live requests. Unlike the Sandbox instance, the Production instance of Configured Commerce is manually updated by Optimizely. This means that when code is pushed to the production branch it is not automatically picked up by the Optimizely build servers. Production updates must always be requested using the Project Initiation form.
📘 Note During the pre-go-live period, be sure all your users are accessing the integration URL clientname-integration.insitesofthosting.com for any imports/exports.
First-time Go-Live
When your implementation team started building in Configured Commerce they were provided technical on-boarding guidance and coaching on how code and content moves from one environment to another.
Copy the sandbox database to production
This is a one-time only event that occurs when the production environment is created. Optimizely will not copy Sandbox data to production in subsequent production updates. After the database copy, the hosting team runs scripts in your Production environment to:
- Attempt to delete all IS\ users (Optimizely personnel) but will only be able to do so if they don't have records associated to them such as content being approved
- Remove ISC_System role from ALL users (only Optimizely personnel will have these privileges)
- Set the TokenEx payment gateway on with production credentials
- Set the Test mode or related setting for payment gateways to being Live
- Remove the Test Email account so emails will go out live
- Turn off SaveDatasets for integration
- Set a production server as an allowed server for integration (for import/export)
- Turn on Etag caching for the site
- Turn off saving datasets for FedEx andUPS
- Turn off system debugging, mini-profiler, IntegrationConnection debugging and individual JobDefinition debugging
- Set the application log size to 4000
- Set AutomaticallyApplyThemes to False
- Set the HttpsMode to Always
- Set the StorageProvider to AmazonS3 or Azure (note, the actual bucket/account information will need to be updated to Production)
- Set the "live" flag to true for all active carriers.
Use the following steps to complete the go-live process:
Push source code to the production branch
Just like the developer pushes the code to the Sandbox branch of the GitHub repository, they must push the same code to the branch called Production.
If you are on the v2 build service, these names are optional. Push to the branch associated with your production instance while setting up the service. See Build service v2 for information.
Submit the project initiation form
Start by completing the project initiation form. This is the same form you would have completed to provision your sandbox and project for the first time.
Field | Description / Suggested Value |
|---|---|
CC | Comma separated emails that should be copied on the notifications for this go-live event |
Subject | [Client Name] * First Time Go-Live for Configured Commerce |
Description | Please schedule our go-live for [date] at [time] Central Time. Please migrate our sandbox data to production. |
Sandbox Site Only | Unchecked |
Reset Sandbox | Unchecked |
GitHub Account | [The project github account] |
GitHub Url | Empty |
Primary implementation team email account | The email account that will be notified of any go-live events. Please note that all provisioning related notifications will be tied to the ticket number associated with this completed form. |
SSL Certificate Postal Address | Postal address to be used in order to create the SSL certificate. |
Public Facing G-Live Domain Name | `www.customername.com` or applicable domain name |
Authorize Optimizely's request to use SSL
During the provisioning process, you will be provided with Cloudflare TXT records to verify that Optimizely can provision SSL certificates through Cloudflare on your behalf.
Verify production
Once provisioned, your team can begin testing production against the domains provided to your team in the provisioning ticket.
Production IP addresses
- Public Mailgun IP – 159.112.248.120
- IP addresses –
- Production –
- 35.171.108.221
- 34.195.97.37
- 20.232.231.140
- 52.0.219.54
- 50.17.155.37
- 54.90.45.51
- 20.54.94.225
- 52.146.53.36
- 52.3.163.37
📘 Note 52.3.163.37 is Configured Commerce's redirect server IP address.
- Sandbox –
- 20.242.218.244
- 3.212.14.115
- 3.95.48.192
- 34.237.90.62
- 52.149.243.150
- 51.104.183.142
Update DNS entries for the domain
The Optimizely team then notifies you of the DNS addresses that should be used for setting the public DNS. Once the DNS settings have propagated through the internet, the site should come online at the location of the domains provided in the production provisioning ticket.
📘 Note Use the clientname-integration.insitesofthosting.com URL for any imports/exports and integration connections from the website to the Commerce Integration Service (WIS).
Subsequent production updates
After the site is live in a production URL that uses Configured Commerce, any subsequent updates can be done by pushing code to the production branch, completing the project initiation request form, and supplying the go-live date.
Replatform from another hosting provider
If you migrate from a platform such as WordPress and plan to go live with a site Optimizely hosts, note the following important step regarding your DNS switchover.
At the time of the DNS update, check whether your previous hosting provider is also using Cloudflare. If so, their Cloudflare configuration must be removed to avoid conflicts and ensure that traffic routes correctly through Optimizely's Cloudflare zone.
This step ensures a smooth transition and uninterrupted access to your website.