Add or update websites for a cloud project
You may decide to add or update websites, or subdomains, to your existing project. Before you do, see Microsite support in Spire for websites using the Spire CMS, or the Multi-site management articles for sites using the Classic CMS.
Manage sandbox websites
Managing Configured Commerce sandbox websites is a self-service activity in Mission Control and is not supported by the Optimizely support team. You need access to Mission Control to manage sandbox websites. For information on gaining access, see Mission Control accessMission Control access.
When you have access, see Manage Configured Commerce sandbox websitesManage Configured Commerce sandbox websites for step-by-step instructions.
Manage production websites
Access limitations
When preparing to request a new production website, be aware of the following limitations and requirements:
- Key (website name)
📘 Note The key must follow these rules. These rules are not necessary for the display name, which can be independent of the key.
- Contain no more than 54 characters.
- Contain only lowercase alphanumeric characters or -.
- Start with an alphanumeric character.
- End with an alphanumeric character.
- Domain Names (including add, edit, delete)
- CMS Type (Classic or Spire)
- If Spire, Optimizely also needs the blueprint name
The following fields are limited to the ISC_System or ISC_Implementer roles:
- Active
- Theme (if using Classic CMS)
Request an additional production website
To add a production website to an existing project, enter a support ticket:
- Select Configured Commerce Support.
- Enter Add additional production website for the Subject.
- Enter the following in the Description:
Create a new production website for {client name} with the following template:
- Containerized: Yes or No
- Client:
- Display Name:
- Description:
- Key:
- CMS Type (Spire or Classic):
- Expected Domain Name:
- Blueprint/Theme:
- Sendmail Domain (if different than primary website):- Select General questions/service requests/PW resets for the Priority.
- Select Add Additional Sites for the Configured Commerce Request Type.
- Add any attachments as needed.
- Click Submit.
After support notifies you that they created your additional production website, use the Websites section of the Admin Console to manage it.
📘 Note Support does not copy existing websites. Support only creates websites from scratch.
When the production website is staged, Optimizely provides various DNS or TXT records that you must set for SSL, mail, and other validation. Set these records as soon as possible. The site is not cut over on a production site until you set the final CNAME record for the domain.
For further information on launching your new production website, see Cloud customer launch checklist.
Request an update to your production website
To update a production website for an existing Cloud project, enter a support ticket:
- Select Configured Commerce Support.
- Enter Modify domains on production website for the Subject.
- Enter the following in the Description:
Update existing production website for {client name} with the following template:
- Client:
- Website Key:
- Domains to add:
- Domains to remove:- Select General questions/service requests/PW resets for the Priority.
- Select Add Additional Sites for the Configured Commerce Request Type.
- Add any attachments as needed.
- Click Submit.
After support notifies you that they added your additional domains, you can view the domains in the Websites section of the Admin Console.