Troubleshoot B2B Analytics
Data source
The Optimizely B2B Analytics product is targeted at the ecommerce manager of a B2B manufacturer or distributor. The product provides a holistic view of your commerce business with offline order data, online order data, and user behavior tracking accessible in one place.
Troubleshoot steps for Order Channel Dashboard
The Order Channel Dashboard of B2B Analytics provides an overview of online and offline orders in one dashboard. When troubleshooting data inconsistencies in the Order Channel Dashboard, you should determine if issues develop from the translation of data between the ERP and the order tables of the Admin Console or between the Admin Console and the Order Channel Dashboard.
Troubleshoot steps for Online Order Dashboard
The Online Orders Dashboard of Optimizely B2B Analytics provides an overview of the orders placed in your Configured Commerce instance. When troubleshooting data inconsistencies in the Online Orders Dashboard, you should determine if issues develop from the translation of data between the ERP and the order tables of the Admin Console or between the Admin Console and the Online Orders Dashboard.
Troubleshoot steps for GA4 data not flowing
If your Google Analytics 4 (GA4) data is not flowing into your B2B Analytics instance after completing the migration steps from Universal Analytics to GA4, follow these steps before reaching out to support\@optimizely. com mailto\ support\@optimizely.
FAQ for GA4 issue with B2B Analytics
With the deprecation of Universal Analytics in July 2023, Google Analytics 4 has a new feature called Google Signals that impacts whether data can be exported from Google Analytics via API. Optimizely’s B2B Analytics product depends on the GA4 API and is impacted by this change.