--- title: Invitation and activation status slug: opti-id/docs/invitation-and-activation-status docTags: createdAt: 2026-07-30T20:38:23.911Z --- [Inviting a user](docId\:afJzJCmm5TkQ4CDpUlXQh) to your Opti ID organization initiates an invitation flow, which includes an optional welcome email and a required activation email. The specific experience depends on whether your organization uses local login or single sign-on (SSO). :::hint{type="info"} **Note** Opti ID is only for users of Optimizely products. ::: If your organization uses local login with Opti ID, you have the option to send a welcome email along with the activation email. If your organization has enabled [SSO with Opti ID](docId\:ItvouC7uRmwNPzNZES0fC), users receive only the welcome email. - **Welcome email** – The user must click **Get Started** and then click **Accept Invitation**. This sends an Okta-generated activation email. - **Activation email** – The user must click **Activate Optimizely Account** and log in with their SSO credentials or follow the prompts to create their password. The welcome email determines the [invitation status](https://support.optimizely.com/hc/en-us/articles/19314410971789-Invitation-and-activation-status#h_01JBFN9ES2G35E6ZR0TQCAJM0F), and the activation email determines the [activation status](https://support.optimizely.com/hc/en-us/articles/19314410971789-Invitation-and-activation-status#h_01JBFN9GV35GHTKD4Z2JV90Y9D). :::hint{type="info"} **Note** To avoid these emails going to your spam or quarantine folder, add `noreply@optimizely.com` to your allowlist. For help, see [Troubleshoot issues receiving activation emails](docId:_w_BJmpH7BAziXoYLLJKd). ::: ## Invitation status The welcome email determines the invitation status. Invitations can have the following statuses: - **Pending** – Only for invitations that you have required the welcome email. The status remains pending until the user follows the prompts in the welcome email to accept the invitation. - **Accepted** – Indicates the user followed the prompts in the welcome email and accepted the invitation. Invitations that do not require the welcome email immediately have the accepted status. - **Expired** – The user did not respond in time to the welcome email. You must send a new invitation if you want the user to join your Opti ID organization. - **Revoked** – Indicates you manually revoked an expired or pending invitation. The user can no longer accept the invitation, and you must send a new one if you want the user to join your Opti ID organization. You can view invitation statuses on the **Users > Invitations** page in the Opti ID Admin Center. ![](https://api.archbee.com/api/optimize/BrbvVORKJ5iIeSMZye5kI/4-YKKL-3D3ar3avmbJELv_invitation-status-1.png) For expired or pending invitations, click **More (...)** to resend or revoke the invitation. Once **Accepted** or **Revoked**, you cannot do anything with the invitation. Revoking does not remove the invitation from the list. ![](https://api.archbee.com/api/optimize/BrbvVORKJ5iIeSMZye5kI/yP3_Ok-rEepHrMnVfNWAo_invitation-status-2.png) ## Activation status The activation email determines the activation status and represents the overall status of the user's Opti ID account. To view the activation status for a specific user: 1. Go to **Users > Invitations**. :::hint{type="info" indent="1"} **Note** You can also do this from the **Product Access** page when you select a specific product or instance. ::: 2. (Optional) Use the search bar to find a specific user. 3. Click the user's name or click **More (...) > View Details**. The user details panel displays. ::Image[]{src="https://api.archbee.com/api/optimize/BrbvVORKJ5iIeSMZye5kI/oEywkDKF-D2RSVLTu4Bnl_activation-status-1.png" size="100" isUploading="false" width="800" height="307" darkWidth="800" darkHeight="307" showCaption="false" indent="1"} 4. The **Activation Status** displays the user's current account status in Opti ID. See a [description of the activation statuses](https://support.optimizely.com/hc/en-us/articles/19314410971789-Invitation-and-activation-status#h_01J42TJJW3T7N8314RXQAAHBB0). ::Image[]{src="https://api.archbee.com/api/optimize/BrbvVORKJ5iIeSMZye5kI/gnyTQfxUMmKNddd3UiIxo_activation-status-2.png" size="100" isUploading="false" width="656" height="504" darkWidth="656" darkHeight="504" showCaption="false" indent="1"} 5. If the user's activation status is **Pending User Action**, you can click **Resend Activation Email** to resend the activation email to the user. ::Image[]{src="https://api.archbee.com/api/optimize/BrbvVORKJ5iIeSMZye5kI/coSSxdAG_qXBm-33XzJBZ_activation-status-3.png" size="100" isUploading="false" width="406" height="321" darkWidth="406" darkHeight="321" showCaption="false" indent="1"} ### Activation status descriptions - **Staged** – The account is created, but the activation flow has not been initiated, or there is a pending admin action. - You can click **Resend Activation Email** to resend the activation email, which the user must accept to activate their account. - **Pending User Action** – The account is provisioned, but the user has not provided verification by clicking through the activation email or providing a password. - You can click **Resend Activation Email** to resend the activation email to the user. - **Active** – - The user provided verification by clicking through the activation email and setting a password (if required for non-SSO). - An admin added the user and set the user password without requiring email verification. - An admin added the user, set the user password, and required the user to set their password when they first sign-in. - A user self-registered into a custom app or the Okta homepage and email verification is not required. - An admin explicitly activated the user account. - **Password Reset** – The user requested a password reset or an admin initiated a password reset for the user. - **Password Expired** – The account password has expired, and the account requires an update to the password before a user is granted access to Optimizely applications. - **Locked Out** – The user exceeded the number of login attempts defined in the login policy. - You can click **Unlock User** to unlock the user's account. - **Suspended** – An admin explicitly suspended the account. The user cannot access Optimizely applications, the Opti ID Admin Center, or the Okta end-user dashboard. Application assignments are unaffected, and you can still update the user profile. - **Deactivated** – An admin explicitly deactivated or de-provisioned the account. All application assignments are removed, and the password is permanently deleted.