---
title: Troubleshoot Optimizely Reporting for Experimentation
slug: experimentation-strategy/docs/troubleshoot-optimizely-reporting-for-experimentation
docTags: 
createdAt: 2026-08-05T20:33:27.060Z
---

- Optimizely Web Experimentation
- Optimizely Feature Experimentation

Users who do not have the necessary access receive the message shown in the following image when trying to access Optimizely Reporting:

![](https://api.archbee.com/api/optimize/BrbvVORKJ5iIeSMZye5kI/tfqTEo_aR5DjfFkG2GC2O-20260720-144745.png)

By default, Optimizely Reporting access is assigned to the [Everyone group](docId\:WAK--fqnE1yE8NKjckoq7) in the Opti ID Admin Center, which includes all users in your organization. So if a user in your organization cannot access Optimizely Reporting, the issue is likely that they do not have a role assigned to their user account for Optimizely Experimentation.

To resolve this issue, assign the user access to Optimizely Experimentation directly through an [Experimentation product role](docId\:yBTwZaBigBUwl5Lj1ASNb) or through a [group](docId\:WAK--fqnE1yE8NKjckoq7) in the Opti ID Admin Center. See [View user details and edit access](docId\:yBTwZaBigBUwl5Lj1ASNb) for help with editing the user account's access in the Opti ID Admin Center.