Integrate Gorgias Sync
2 min
Enrich your customer interactions in Gorgias with Optimizely Data Platform (ODP) insights and observations. Provide your customer support team with relevant customer data, including order likelihood, discount usage, total revenue, and more, right next to a customer’s support ticket.
The Gorgias Sync app creates properties in Gorgias for your ODP insights and observations on customers, including:
- Time to next order
- Likelihood to purchase
- Discount usage
- Engagement rank
- AOV percentile
- Last purchased product
- Any field that lives on the Customer object
The integration syncs attributes to Gorgias once a day for contacts already in Gorgias.
Enable the integration
- Go to Data Setup > App Directory in ODP.
- Select the Gorgias Sync app.
- Click Install App.
- Complete the API authorization form on the Settings tab with the REST API information from your Gorgias account.
- Click Authorize.
- Expand the Configuration section and select the fields you want to sync to Gorgias from the Fields for Sync multi-select list.
- Click Save, and then Start Sync. Your ODP data displays in the relevant Gorgias tickets after a few minutes.
Following the initial sync, ODP insights and observations are updated nightly in Gorgias.
Your customer support team can see ODP insights and observations side-by-side with a customer’s ticket.
