---
title: User Files Sync
slug: configured-commerce/mission-control/user-files-sync
docTags: 
createdAt: 2026-07-20T15:44:59.961Z
---

You can sync the UserFiles ([Media Library](docId\:qE9bmTD4KmAlWZzWiB_fO)) from one Configured Commerce instance to any non-production instance within the same customer in Mission Control.

:::hint{type="danger"}
**Warning**

Mission Control only supports Configured Commerce versions that are 12 months old or newer. Running this action on instances with versions older than 12 months will fail.
:::

## Steps

1. Log in to Mission Control.
2. Go to **Customers** and select a customer.
3. Select a target Configured Commerce instance.
   This is a one-way process, either from production to sandbox or from sandbox to sandbox. The action is available when viewing a sandbox instance. You can select any production or sandbox instance within the same customer as a source
4. Click **Actions** on the instance page and select **User Files Sync**.
5. (Optional) Schedule the action by toggling **Scheduled Execution** to **On** and selecting a time and date.
6. Select the source instance from the **Source Environment** drop-down list. This is the instance that UserFiles are transferred from to the target instance. It is restricted to production instances within the same customer.
7. Review the details to confirm the selected instance (and scheduled time, if selected). You can ignore any greyed-out or immutable fields because they are for development or debugging.
8. Click **Continue**. If scheduled, the action runs at the specified time. Otherwise, the action runs immediately.
9. Wait until the status is marked as **Complete** on the **Action Request** page.
   If the action fails, submit a ticket with [Optimizely Support](mailto\:support@optimizely.com) with a link to the failed action request page.

   :::hint{type="info"}
   **Note**

   Due to the resource-heavy nature of this action and the variable nature of the transferred data, the process could take a significant amount of time.
   :::