---
title: Navigate order request logs
slug: configured-commerce/docs/navigate-order-request-logs
docTags: 
createdAt: 2026-08-13T10:46:18.000Z
---

User can view logging information around Configured Commerce processing of **Order Request** messages. This area is found in the **Admin Console** > **Administration** > **PunchOut** > **Order Requests.**

Select **View** for an exiting **Order Request**. This brings up the following 5 fingertabs:

- **Details**. User friendly view of the data sent in the cXML
- **cXML**. Actual raw data sent
- **PDF**. Shows the a PDF rendering of the order email sent via Conexium
- **Extrinsics**. These are the non-standard cXML fields sent in the request
- **Messages**. Audit trail of the cXML processing. Helps to show where there may be missing data, identifies why an order may have failed
- **Item Outs**.Basically the order line detail sent in the cXML

The following screenshot shows the **Order Requests** page in the Admin Console and the initial list view of any individual **Order Request Messages** sent into Configured Commerce. This view can help users locate a specific message using the filter tool or by adding in additional fields/columns as necessary.

![](https://api.archbee.com/api/optimize/BrbvVORKJ5iIeSMZye5kI/CMoSOU30cCYHiMUegDDjP-20260720-144717.png)

When a specific **Order Request** message is located, users can then click **View** to review the details around a specific message, including the original cXML request & response message. Users can also review the PDF attached to the document, if one was sent with the cXML.

![](https://api.archbee.com/api/optimize/BrbvVORKJ5iIeSMZye5kI/eDfL5r1lrHZ068q4VgyS7-20260720-144717.png)

![](https://api.archbee.com/api/optimize/BrbvVORKJ5iIeSMZye5kI/u6ShnWSNjFztrNIXAf35u-20260720-144717.png)

If there was a failure in processing an Order Request cXML message, users can look through the **Messages** tab to audit the processing logic and locate where the failure occurred. If the issue involved bad setup data in Configured Commerce (for example, missing Ship-To Address ID or invalid Ship Via), Users can then correct the Configured Commerce data and resubmit the Order Request message.

![](https://api.archbee.com/api/optimize/BrbvVORKJ5iIeSMZye5kI/Tl2LqFLVtvR27TtnECwgT-20260720-144718.png)