---
title: Create a carrier
slug: configured-commerce/docs/create-a-carrier
docTags: 
createdAt: 2026-08-13T10:46:26.000Z
---

The Admin Console in Optimizely Configured Commerce manages all carriers for your website. This lets you update carriers in one location and have those updates apply to all assigned websites. A carrier must have at least one service assigned before it is visible.

To create carrier services, see [Create Carrier Services](docId\:ozKgVNTsHtgY2BTHyhtcl).

## Create a carrier

1. Go to **Admin Console** > **Shipping & Fulfillment** > **Carriers**.
2. Click **Add Carrier**.
3. Enter the carrier's **Name**.
4. (Optional) Enter information for **Contact Name**, **Phone**, **Email**, and **Image Path**.
5. Toggle **Primary Carrier** to **Yes** if the carrier should be the primary.
6. Toggle **Enabled** to **Yes** to enable the carrier.
7. When configured, the **Tracking URL** field provides order tracking information. See [Shipment Tracking](docId\:LNe1CTLabELahbh60dZu_) for how to set up this feature.
8. Use the **Live URL** and **Test URL** fields to employ a rating service. When the **Live** toggle is **Yes**, the console uses the **Live URL** to run the rating service. When the **Live** toggle is **No**, the console uses the **Test URL**.
   The **Rating Service** is the console's method to get real-time or flat-fee pricing for each shipping option.

   :::hint{type="info"}
   **Note**

   - You must select a **Rating Service**, or the carrier will not be available at checkout.
   - A **Zones** finger tab displays if the **ZoneWeight** is selected as the **Rating Service**, letting you configure the necessary zones.
   :::
9. Enter the **Account Number**, **User Name**, **Password**, and **Access Key** fields if needed for the rating service.
10. Click **Save**.

## Modify the carrier packages

After the first order is placed on a website, a default package appears under the carrier's **Packages** finger tab. The system uses this package to determine shipping charges for customers when using the carrier or package rating services. Follow these steps to customize the package or add an additional package:

1. Go to **Admin Console** > **Shipping & Fulfillment** > **Carriers**
2. Click **Edit** for the desired carrier.
3. Select the **Packages** finger tab.
4. Click **Add Carrier Package** to add a new package.
5. Populate the following fields: **Name**, **Length**, **Width**, **Height**, and **Max Weight**.
6. Toggle **Active** to **Yes**, which makes this package the default for the package rating service. Activating a new Carrier Package deactivates the formerly active Carrier Package.

   :::hint{type="info"}
   **Note**

   Although many package sizes can be customized, only one can be active at a time.
   :::
7. Click **Save** or **Save and Add New**.

## Carrier rules

After you create a carrier, you may want to create **Rules** that determine when the carrier is a selectable option on the website. If you do not assign rules, the carrier always displays when set up correctly.

For example, Carrier A is only available to customers in Canada. A user could create a carrier rule that stated the carrier appears if **Order Ship To Country = Canada.** This prevents the carrier from appearing if the user's selected Ship To Country is any other country.

You can also make Carrier A only available to customers without a PO Box. Create a rule that says *Address 1 Not Matches PO Box.\
*

![NotMatches.png](https://api.archbee.com/api/optimize/BrbvVORKJ5iIeSMZye5kI/DPxVzENREBxxNrdmYct-B-20260720-144647.png)

Follow these steps to create carrier rules:

1. Go to **Shipping & Fulfillment > Carriers**.
2. Click **Edit** beside a carrier.
3. Select the **Rules** finger tab.
4. Use the [rules engine](docId\:RwIqo_9qGuSlmupnnjbDM) to create one or more rules.
5. Click **Save**.

## Assign the carrier to the website

You must assign a carrier to a website before a user can select it.

1. Click **Websites** in the Admin Console.
2. Click **Edit** for the desired website.
3. Click the **Carriers** finger tab.
4. Click **Assign Carriers**.
5. Select the checkbox for the desired Carrier.
6. Click **Assign** and click **Done** to save.