---
title: Cancel an order
slug: configured-commerce/docs/cancel-an-order
docTags: 
createdAt: 2026-08-13T10:46:29.000Z
---

Once an order is placed and its status allows for cancellation, it can be canceled from the **Order Detail** page on the website or from the **Order History Details** page of the Admin Console.

## Cancel an order from the website

Complete the following steps to cancel an order that is in an eligible status on the website:

1. Log into the website.
2. Select the **My Account** menu.
3. Select **Order History** to open the **Order History** list.
4. Click the **Date** or **Order Number** link to view the **Order Details** page.
5. Click the **Cancel Order** button and a notification will display stating the cancellation has been requested.
6. If reordering is desired and the option is enabled, click the **Reorder** button and the reordered items are added to the cart.

![](https://api.archbee.com/api/optimize/BrbvVORKJ5iIeSMZye5kI/klybSLW00wyrBASED8191-20260720-144708.png)

## Cancel an order from the admin console

1. Go to **Admin Console** > **Sales** > **Order History.**
2. Find the desired order and click **View Only**.
3. Select **More Options** and choose **Cancel Order**.