---
title: Record order activities
slug: commerce-connect-15/docs/record-order-activities
docTags: 
createdAt: 2026-07-30T20:34:43.000Z
---

A wide range of events — order and shipment status updates, payments, and promotions — are automatically recorded for each order. Users can view them in the **Order notes** section of the order management view.

`OrderActivity` logs order activities from the order management view (CSR). Order activity recording is built on the `OrderNote` feature. The `OrderActivityEvent` enum defines events that are recorded when an `Order` is processed, and the `IOrderActivity` interface extends `IOrderNote`.

When you process an `Order`, activities are automatically recorded to the `OrderNote` collection. The `OrderGroup`'s `OrderNote` collection contains both `OrderNote` and `OrderActivity` entries. You can add custom `OrderNote` entries in the order management view. These are of the `Custom` note type, whereas an `OrderActivity` is a `System` note that cannot be updated or deleted.

## OrderActivityEvent enum

This defines the event types that are recorded for `OrderActivity`.

- `OrderGroupCreated` – Optimizely creates a purchase order.
- `OrderGroupOnHold` – The order is on hold.
- `OrderGroupCompleted` – Optimizely completes the order.
- `OrderGroupInProgress` – The order is in progress.
- `OrderGroupCancelled` – Optimizely cancels the order.
- `ShipmentAwaitingInventory` – The shipment is waiting for inventory.
- `ShipmentCancelled` – Optimizely cancels the shipment.
- `ShipmentPacking` – Optimizely adds the shipment to the pick list.
- `ShipmentReleased` – Optimizely releases the shipment.
- `ShipmentShipped` – Optimizely ships the shipment.
- `ReturnCreated` – Optimizely creates a return.
- `AddingPayment` – Optimizely adds a payment.
- `CreatingRefund` – Optimizely creates a refund for the order.
- `ReturnReceiptItems` – Optimizely receives the return.
- `PromotionAddCoupon` – Optimizely adds a coupon code.
- `PromotionManualDiscount` – Optimizely adds a manual discount.
- `PromotionRemoveCoupon` – Optimizely removes the coupon code.
- `None` – None.

## IOrderActivity interface

`IOrderActivity` extends from `IOrderNote`.

| Item        | Data type            | Description                                                                |
| ----------- | -------------------- | -------------------------------------------------------------------------- |
| `EventType` | `OrderActivityEvent` | The event type defined in the `OrderActivityEvent` enum.                   |
| `Channel`   | `string`             | The channel of the order activity, for example, the order management view. |

### Load OrderActivity for OrderGroup

`OrderGroup`, `OrderActivity`, and `OrderNote` are loaded in the `OrderNotes` property.