---
title: Record order activities
slug: commerce-connect-14/docs/recording-order-activities
docTags: 
createdAt: 2026-07-23T10:25:32.050Z
---

A wide range of events related to order/shipment status update, payment, and promotion of an order will be automatically recorded, and users can view them in the **Order Notes** section in the Order Management view.

`OrderActivity` logs order activities from the Order Management (CSR). Recording of order activities is based on the `OrderNote` feature. The `OrderActivityEvent` enum defines events that will be recorded when processing an `Order`, and the `IOrderActivity` interface extends from `IOrderNote`.

When processing an `Order`, activities are recorded automatically to the `OrderNote` collection, and the `OrderNote` collection of `OrderGroup` will contain both `OrderNote` and `OrderActivity`. You can add custom `OrderNote` in Order Management. These are of `Custom` note type, whereas the `OrderActivity` is a `System` note type which cannot be updated or deleted.

### OrderActivityEvent enum

This defines the event types that are recorded for `OrderActivity`.

| Item                        | Description                             |
| --------------------------- | --------------------------------------- |
| `OrderGroupCreated`         | A purchase order is created.            |
| `OrderGroupOnHold`          | The order is on hold.                   |
| `OrderGroupCompleted`       | The order is completed.                 |
| `OrderGroupInProgress`      | The order is in progress.               |
| `OrderGroupCancelled`       | The order is canceled.                  |
| `ShipmentAwaitingInventory` | The shipment is waiting for inventory.  |
| `ShipmentCancelled`         | The shipment is canceled.               |
| `ShipmentPacking`           | The shipment is added to the pick list. |
| `ShipmentReleased`          | The shipment is released.               |
| `ShipmentShipped`           | The shipment is shipped.                |
| `ReturnCreated`             | A return is created.                    |
| `AddingPayment`             | A new payment is added.                 |
| `CreatingRefund`            | A refund is created for the order.      |
| `ReturnReceiptItems`        | The return has been received.           |
| `PromotionAddCoupon`        | A coupon code is added.                 |
| `PromotionManualDiscount`   | A manual discount is added.             |
| `PromotionRemoveCoupon`     | A coupon code is removed.               |
| `None`                      | None.                                   |

### IOrderActivity interface

`IOrderActivity` extends from `IOrderNote`.

| Item      | Data type            | Description                                                      |
| --------- | -------------------- | ---------------------------------------------------------------- |
| EventType | `OrderActivityEvent` | The event type defined in the `OrderActivityEvent` enum.         |
| Channel   | `string`             | The channel of the order activity, for example Order Management. |

### Loading OrderActivity for OrderGroup

`OrderGroup`, `OrderActivity`, and `OrderNote` are loaded in the `OrderNotes` property.