---
title: Order management
slug: commerce-connect-14/docs/order-management
docTags: 
createdAt: 2026-07-20T15:44:20.380Z
---

:::hint{type="success"}
**Note**

In roadmap communications, Order Management is referred to as the CSR Portal.
:::

Administrator groups and users assigned the Customer Service Representative (CSR) role can use the **Order Management** page to perform customer-centric tasks on specific shopping carts and purchase orders such as:

- Add or remove line items
- Update quantities
- Update customer information
- Work with subscriptions

:::hint{type="info"}
**Note**

Only administrators groups or users assigned the Customer Service Representatives role see this page. See [User Roles](docId\:ibAde-4yZKFkqOALbqh2Z) to learn more.
:::

As businesses typically have many CSRs that need to access and update carts and orders, CSRs can use the **Order Management** page to fulfil these tasks without the need to learn an entire content management or commerce system. The simplified interface lets CSRs focus on resolving customer needs.

To access the **Order Management** page, click **Order Management** in the menu.

![OrderManagement\_Updated.png](https://api.archbee.com/api/optimize/BrbvVORKJ5iIeSMZye5kI/3x6zYKYCOMca8LOOWlTqk-20260720-150111.png)

Click **Columns** to choose which columns display in the order management table.

![Column Customization.png](https://api.archbee.com/api/optimize/BrbvVORKJ5iIeSMZye5kI/q7WIw0XfCXu0pD69_-_xn-20260720-150112.png)

From the **Order Management** page, you can complete the following actions:

- [Locate customers and modify their information](docId\:YP4SOqgZRTf8TFuAbwdho)
- [Locate specifics carts and make adjustments](docId:-iNnuL8eWV4G1zo8hKMa3)
- [Locate orders to check or change their status and details](docId\:BT8D0vmuDdKGFiI8bKUHu)
- [Check or process returns and exchanges](docId\:Rix_pY6QLX4uX87ApPxDL)
- [View, edit, or cancel subscriptions](docId\:Q2Qn9GdNvgCi0l9CNBGDk)