---
title: Manage discounts
slug: commerce-connect-14/docs/manage-discounts
docTags: 
createdAt: 2026-07-20T15:45:08.879Z
---

Optimizely Commerce Connect has a set of [built-in discounts](docId\:hCD7q61VC-qMWCTAwmMO6) that you can customize to accommodate specific campaigns. You can also apply discounts to create [targeted campaigns](docId\:EnyRqPka2mFkHUf9byzLP).

A discount contains three components, color-coded to help you identify them:

- **Gray** – Products or categories from which customers must make a purchase to activate the discount
- **Blue** – Discounted items
- **Green** – Discount amount or percentage

![B2C\_Discounts1.png](https://api.archbee.com/api/optimize/BrbvVORKJ5iIeSMZye5kI/UxEQq86abYjwKW0hfQdih-20260720-150110.png)

![B2C\_Discounts2.png](https://api.archbee.com/api/optimize/BrbvVORKJ5iIeSMZye5kI/TCqwzfWl-Hu5rPA9K3Lf7-20260720-150110.png)

## Create a discount

:::hint{type="info"}
**Note**

You can only add discounts to [campaigns](docId\:EnyRqPka2mFkHUf9byzLP).
:::

1. Go to **Marketing** > **Create New > Discount**.

   :::hint{type="info"}
   **Note**

   To add a discount directly to a campaign, in the row of the desired campaign, click **More** and select **New Discount**.
   :::
2. Select the location where you want to create the discount, and click **Select**.
3. Enter a **Name** for the discount.
4. Select a discount type. For more information, see [Built-in discounts](docId\:hCD7q61VC-qMWCTAwmMO6).
5. Enter the discount **Name** and click **OK**.
6. (Optional) Enter a **Description** for the discount.
7. (Optional) Upload a banner image to display for the discount on your web page.
8. Set the **Scheduling and Status** for the discount. By default, the discount mirrors the dates/times of the campaign, but you can set different start and end dates if desired. Select the **Active** checkbox to make the discount active.
9. Enter a **Promotion code**, if necessary. This code acts as a coupon that customers can use to receive the discount. When customers enter the **Promotion code**, it activates the discount.
10. Complete the gray, blue, and green discount components that display.

    :::hint{type="info"}
    **Note**

    For help with completing the gray discount component, see [Select discount-eligible items](docId\:O7ho1C4vh3RkHrv1u9FL-).
    :::
11. (Optional) Select which items not to include in the discount.
12. Enter any **Redemption Limits**, such as how many times customers can redeem a discount across all orders or per customer. You can change this number at any point without affecting the number of redeemed discounts.
13. Click **Save**.

### Select discount-eligible items

When creating a discount, there is a gray discount component which lets you choose the products or categories from which customers must make a purchase to activate the discount. You can select:

- One or more categories so that all products from those categories are eligible for the discount. Select the **Include subcategories** checkbox to include products that belong to subcategories of your selected categories. This checkbox is selected by default.
- Individual products, SKU, or package.
- A catalog (only available for specific discount types).

:::hint{type="info"}
**Note**

A package counts as one item when calculating the X in **Buy at least X items**.

If a customer purchases a bundle, the system treats those items like the customer ordered them separately.
:::

## Copy a discount

You can copy (or cut) and paste any discount to another campaign (or the same campaign) by clicking **More** and selecting **Copy** or **Cut**. You can also drag and drop discounts between campaigns. When you copy and paste a discount, a number is appended to its name to distinguish it from the original discount.

Copying a discount copies all field values except for status and dates:

- The copied discount is inactive by default.
- If the scheduling value is **Same as the campaign**, the value is maintained, and the dates are adjusted to match the active dates of the campaign to which you are copying the discount.
- If the scheduling value is **Different start and end dates**, those dates are copied to the new discount.
- If one or both dates are outside of the date range of the campaign to which you are copying the discount, a warning displays next to that date. No other warning is issued either initially or if you later edit the discount.
- If a conflict exists between a campaign's and a discount's active dates, the campaign's active dates override the discount's active dates. For example, a campaign runs from June 1 until June 30 at midnight, while one of its copied discounts has a start date of June 15 and an end date of July 15. As of July 1, that discount is no longer active.

## Edit a discount

1. Expand a campaign to view its discounts.
2. Click the name of the discount or select **More > Edit**.
3. Edit the desired information and click **Save**.

## Delete a discount

1. Expand a campaign to view its discounts.
2. Select **More > Delete**.
3. A verification message displays. Click **Delete.**

## Item discounts

For item discounts, the blue discount component where you manage discount items has a **Limit number of discounted items** drop-down list. This lets you restrict how many items customers can discount in their order. For example, a customer buying five shirts may get a discount on two. To determine which items to discount, Optimizely Commerce Connect calculates the maximum customer savings.

### Item discount example

**Discount** – Buy at least 9 eligible items, and get a 25% discount on 3.

**Sample order before discount**

| Item                | Quantity | Cost per item | Item total |
| ------------------- | -------- | ------------- | ---------- |
| White shirt         | 5        | $5.00         | $25.00     |
| Blue shirt          | 2        | $10.00        | $20.00     |
| Yellow shirt        | 2        | $15.00        | $30.00     |
| Total cost = $75.00 |          |               |            |

**After discount**

The discount is first applied to the two most expensive items, the yellow shirts. Next, it is applied to one of the next most expensive items, a blue shirt. Since only three items are discounted, the second blue shirt is full price.

| Item                | Quantity | Cost per item                    | Line item total |
| ------------------- | -------- | -------------------------------- | --------------- |
| White shirt         | 5        | $5.00                            | $25.00          |
| Blue shirt          | 1        | $10.00                           | $10.00          |
| Blue shirt          | 1        | $7.50 (25% discount on 1 item)   | $7.50           |
| Yellow shirt        | 2        | $11.25 (25% discount on 2 items) | $22.50          |
| Total cost = $65.00 |          |                                  |                 |