--- title: Troubleshooting CSV and XML slug: campaign/docs/troubleshooting-csv-and-xml docTags: createdAt: 2026-07-20T15:44:55.290Z --- This topic describes how to troubleshoot common errors that can arise while working with the content interface paragraph. ## CSV troubleshooting | Issue | Possible cause | Solution | | ------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------- | | Product data does not load or loads incorrectly | Semicolons were not used as separators. | Change the separating characters in your CSV file to semicolons. | | Product data does not load or loads incorrectly | Quotation marks in texts were not masked with an escape character and were erroneously interpreted as code. | Mask quotation marks in texts with the escape character **"** (with an additional quotation mark for each quotation mark). | | Product data was loaded incorrectly | The CSV file is not encoded as UTF-8 without BOM. | Encode the CSV file as UTF-8 without BOM or UTF-8. | | Product data was loaded incorrectly | One or more HTML layouts contain incorrect source text. | Correct the source text. If you do not have advanced HTML and CSS skills, contact [customer support](docId\:ZWe1T3UPz3JW6_4mc76qV). | | Product data is not loading | The CSV import is not (yet) performed. | Contact [customer support](docId\:ZWe1T3UPz3JW6_4mc76qV) so that they can review the CSV import. | | Product data is not loading | The CSV file is saved in the wrong directory on the server. | Transfer the CSV file to the directory you indicated when setting up the content interface. | | Product data is not loading and a server error message appears. | The CSV file path is incorrect. | Contact [customer support](docId\:ZWe1T3UPz3JW6_4mc76qV). | | The content interface paragraph type is not available. | The feature was not activated. | Contact [customer support](docId\:ZWe1T3UPz3JW6_4mc76qV). | | Components of a product offer are not being shown. For example, a product image is not displayed. | The source text of the HTML layout contains invalid code. For example, a tag is not closed. | Contact [customer support](docId\:ZWe1T3UPz3JW6_4mc76qV). If you have advanced HTML and CSS skills, correct the source text. | | Links are not being tracked | You entered the link into a standard text field. | Enter the link in a link field. Links placed into a standard text field cannot be tracked. | ## XML troubleshooting | Issue | Possible cause | Solution | | ------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | Product data is not loading | The product ID is entered incorrectly. | Enter the correct product ID. | | Product data is not loading | The saved XML file has a file extension. | Remove the file extension. | | Product data is not loading | The corresponding product offer no longer exists on your webspace or server. | Save the product offer again on your webspace or server. | | Product data is not loading | The product data is saved in the wrong directory on the server or webspace. | Transfer the product data you are trying to load into the directory that you indicated when setting up the content interface. | | Product data is not loading | The product ID is not positioned at the end of the URL.    | Change your system configuration so that the product ID is positioned at the end of the URL.**Correct**: [https://www.example.com/products/?id=123456789](https://www.example.com/products/?id=123456789)**Incorrect**: [https://www.example.com/products/?id=123456789?param1=XY?param2=abc](https://www.example.com/products/?id=123456789?param1=XY?param2=abc) | | Some content is not loading. For example, the product image is missing. | Error in the XML code you generated. | Correct the XML code. | | The content interface paragraph type is not available. | The feature has not been activated for you. | Contact [customer support](docId\:ZWe1T3UPz3JW6_4mc76qV). | | Components of a product offer are not being shown. For example, a product image is not displayed. | The source text of the HTML layout contains invalid code. For example, a tag is not closed. | Correct the source text. If you do not have advanced HTML and CSS skills, contact [customer support](docId\:ZWe1T3UPz3JW6_4mc76qV). | | Links are not being tracked | You entered the link into a standard text field. | Enter the link in a link field. Links placed into a standard text field cannot be tracked. |