---
title: Troubleshooting
slug: campaign/docs/mfWR-troubleshooting
docTags: 
createdAt: 2026-07-20T15:45:34.646Z
---

This topic describes how to troubleshoot common errors that can arise while working with the product paragraph with content interface.

| Issue                    | Possible cause                                                           | Solution                                                                                                           |
| ------------------------ | ------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------ |
| Product data not loading | Product ID is entered incorrectly.                                       | Enter the correct product ID.                                                                                      |
| Product data not loading | XML file has a file extension.                                           | Remove the file extension.                                                                                         |
| Product data not loading | Corresponding product offer no longer exists on your webspace or server. | Save the product offer again on your webspace or server.                                                           |
| Product data not loading | Product data saved in wrong directory on server or webspace.             | Transfer the product data you are trying to load to the directory indicated when setting up the content interface. |
| Product data not loading | Directory in which the product data is stored is not available.          | \* Check whether the directory is reachable only after prior authentication and disable authentication.            |

- Check whether there is a problem with your server or webspace. Try loading product data again later. |
  \| Some content not loading. For example, the product image is missing. | Error in XML code you generated.                                         | Correct the XML code.                                                                                                                                                                                         |
  \| Special characters not displayed correctly, such as German umlauts.  | Incorrect character encoding in XML.                                     | Set encoding of XML file to UTF-8.                                                                                                                                                                            |

:::hint{type="info"}
**Tip**

If the problem continues after you try all suggested solutions, contact [customer support](docId\:ZWe1T3UPz3JW6_4mc76qV).
:::