---
title: Importing response data to SAP CRM
slug: campaign/docs/importing-response-data-to-sap-160-crm
createdAt: 2026-07-20T15:45:16.113Z
---

:::hint{type="info"}
**Note**

This topic is for administrators and developers with administration access rights in SAP-CRM.
:::

This topic describes how to import response data to SAP CRM, when using the integration with Optimizely Campaign. The **Response Processor** program included with the integration imports the CSV file with bounces and unsubscribes, after you have transferred the file from the Optimizely server to your server.

:::hint{type="info"}
**Note**

You must run the Response Processor regularly after implementation.
:::

## Transferring response data from the Optimizely server to your server

You can automate the transfer using a script.

To transfer the CSV file *manually*, do the following:

1. Log in to the Optimizely server with your user credentials.

   :::hint{type="info"}
   **Note**

   If you do not have a user account, contact [customer support](docId\:ZWe1T3UPz3JW6_4mc76qV). See [Accessing FTP via SCP for Windows](docId:71cMX-B0CHLlutcXdWpMg) or [Accessing FTP via SCP for MacOS/OS X](docId:82Aeocdt6LT_tgSeTtuIM).
   :::
2. Download the CSV file from your directory on the Optimizely server to your server.
3. Save the file on your server in a directory dedicated for this task.

## Specifying the path to the CSV file

In the **Response Processor**, specify the path to the directory where you store CSV files after download.

:::hint{type="info"}
**Note**

Contact your system administrator regarding the path to the CSV file in the Response Processor. See also *configuring the Response Processor* in the *Admin Guide for SAP CRM integration*.
:::

![Image: Response processor](https://api.archbee.com/api/optimize/BrbvVORKJ5iIeSMZye5kI/xBzRcEKBf-UIhIBc4sWLi-20260720-145344.png "Image: Response processor")

## Displaying bounces and unsubscribes in SAP CRM

When the Response Processor imports the CSV file with bounces and unsubscribes, a Consent **Rejected** entry is recorded in the **Marketing Permissions** assignment block for the relevant contacts.

![Image: Contact details](https://api.archbee.com/api/optimize/BrbvVORKJ5iIeSMZye5kI/bzBMyZC2tDZyfDh2WJGw3-20260720-145344.png "Image: Contact details")

Under **Change History**, the value `001` (given) is changed to `002` (rejected).

![Image: Change History](https://api.archbee.com/api/optimize/BrbvVORKJ5iIeSMZye5kI/Axj8HEXcOA6Qyz4Yggnmm-20260720-145344.png "Image: Change History")

When a recipient exceeds the **bounce limit**, the **Do Not Use (Email)** check box is automatically selected.

![Image: Do not use (email)](https://api.archbee.com/api/optimize/BrbvVORKJ5iIeSMZye5kI/iXxk3VgAhoj7vRAGUAv_r-20260720-145344.png "Image: Do not use (email)")