---
title: Alert inbox
slug: analytics/docs/alert-inbox
docTags: 
createdAt: 2026-07-20T15:45:03.220Z
---

The **Alert inbox** in Analytics helps manage the alerts you receive. Alerts are triggered when a rule is enabled and the criteria are met. The **Alert inbox** displays alerts and provides useful tools for collaborating with your team to resolve the incident.

To access the **Alerts inbox**, click the flag icon on the sidebar.

![opti-alertinbox-1.png](https://api.archbee.com/api/optimize/BrbvVORKJ5iIeSMZye5kI/8uesOYRrXuSA01u9GfkY_-20260720-144958.png)

The **Alert inbox** displays the alerts you receive in your rules' specified time ranges. Each listing specifies the following:

- Rule that triggered the alert
- Alert status
- Alert severity
- Time the alert occurred
- Alert subject (You can configure this property under the **Alert Template** tab inside the [Rules](docId:7pusJSKjwqCH5js7kR3y2) section.)

## Filter alerts[​](https://app.netspring.io/documentation/docs/Configuring%20Rules/managing_alerts#filter-alerts)

As alerts accumulate in the alert inbox, you may want to see alerts that meet specific criteria. You can apply one or more filters to view a subset of your alerts.

Filter your data by any of the following criteria:

- **Severity** – Filter alerts by severities such as **Critical**, **Warning**, **Info**, and **Other**.

![opti-alertinbox-7.png](https://api.archbee.com/api/optimize/BrbvVORKJ5iIeSMZye5kI/9aHuKx5jLrN4Nb7OhlM27-20260720-144958.png)

- **Status** – Filter alerts by statuses such as **Open** or **Closed.**

![opti-alertinbox-3.png](https://api.archbee.com/api/optimize/BrbvVORKJ5iIeSMZye5kI/HCzmTYPuW39zWaUR882P4-20260720-144958.png)

- **Active In** – Select a time range to filter alerts by date. Choose a relative time range (for example, the last hour) or an absolute time range if you want to investigate a specific period.

![opti-alertinbox-5.png](https://api.archbee.com/api/optimize/BrbvVORKJ5iIeSMZye5kI/YHD4VzRR_ugLZa5OvjJnI-20260720-144958.png)

- **Assignee** – Filter alerts by the assignee. Choose an individual's name to see their assigned alerts.

![opti-alertinbox-6.png](https://api.archbee.com/api/optimize/BrbvVORKJ5iIeSMZye5kI/q2tosEaS3UlE2ffbGEI76-20260720-144958.png)

You can also add filters on alert dimensions and custom fields.

## See alert details

The **Alert Detail** page lets you perform additional actions and collaborate with your team to resolve the incident. For example, you can assign the alert to a specific team member or change the alert status.

Click an individual alert in your drop-down list to view the **Alert Detail** page. This page displays the alert's specific information.

![opti-alertinbox-8.png](https://api.archbee.com/api/optimize/BrbvVORKJ5iIeSMZye5kI/CmGfjk9ikmTG9qoLKG8u2-20260720-144958.png)

You can perform the following actions to an alert:

- [Assign to an individual](docId\:KPBoN4OeyEU1VkHkvaCg9).
- [Change the status](docId\:KPBoN4OeyEU1VkHkvaCg9).
- [Share an alert with a team member](docId\:KPBoN4OeyEU1VkHkvaCg9).
- [View alert history](docId\:KPBoN4OeyEU1VkHkvaCg9).
- [Filter the discussion history](docId\:KPBoN4OeyEU1VkHkvaCg9).
- [View diagnostic content](docId\:KPBoN4OeyEU1VkHkvaCg9).
- [Leave notes](docId\:KPBoN4OeyEU1VkHkvaCg9).

### Assign to an individual[​](https://app.netspring.io/documentation/docs/Configuring%20Rules/managing_alerts#assign-to-an-individual)

Click **Assign to** > the name of the individual in the drop-down list.

![opti-alertinbox-9.png](https://api.archbee.com/api/optimize/BrbvVORKJ5iIeSMZye5kI/kV3jasj4qv0ka4KWShT0b-20260720-144958.png)

### Change the status[​](https://app.netspring.io/documentation/docs/Configuring%20Rules/managing_alerts#change-the-status)

Click the **Status** drop-down list to select a status (**Open** or **Closed**).

![opti-alertinbox-10.png](https://api.archbee.com/api/optimize/BrbvVORKJ5iIeSMZye5kI/8-kWRKxKuHXksLTRJM7Bt-20260720-144958.png)

### Share an alert with a team member[​](https://app.netspring.io/documentation/docs/Configuring%20Rules/managing_alerts#share-an-alert-with-a-team-member)

Click **Share, and the alert URL** will be copied to the clipboard.

![opti-alertinbox-12-1.png](https://api.archbee.com/api/optimize/BrbvVORKJ5iIeSMZye5kI/FtkW7ilwyyj3kT95WtBo5-20260720-144958.png)

### View alert history[​](https://app.netspring.io/documentation/docs/Configuring%20Rules/managing_alerts#view-alert-history)

Click **Timeline** in the **Activity** panel to see the history. The history shows actions performed on the alert, including creation, any specific messages left by individuals, and assignments.

![opti-alertinbox-13-1.png](https://api.archbee.com/api/optimize/BrbvVORKJ5iIeSMZye5kI/8swQoMadrEtYljLgrqnjr-20260720-144958.png)

:::hint{type="info"}
**Note**

Mention individuals in the comments by typing *@* and selecting a user's name from the drop-down list that displays. Users receive a notification in the Analytics mobile app when they are mentioned in a comment.
:::

### Filter the discussion history[​](https://app.netspring.io/documentation/docs/Configuring%20Rules/managing_alerts#filter-the-discussion-history)

Click **Comments** in the **Activity** panel to filter the timeline to show comments exclusively.

![opti-alertinbox-14-1.png](https://api.archbee.com/api/optimize/BrbvVORKJ5iIeSMZye5kI/7r8fOaaF8ouA9bRcPG6KB-20260720-144958.png)

### View diagnostic content[​](https://app.netspring.io/documentation/docs/Configuring%20Rules/managing_alerts#view-diagnostic-content)

Click **Linked To** and click the content to open a dashboard linked to the rule that generated the alert.

![opti-alertinbox-13.png](https://api.archbee.com/api/optimize/BrbvVORKJ5iIeSMZye5kI/jsqJmUo7UIonKCnUyPwM0-20260720-144958.png)

### Leave notes[​](https://app.netspring.io/documentation/docs/Configuring%20Rules/managing_alerts#leave-notes)

Click **Notes** to add any additional notes related to the diagnosis of an alert.

![opti-alertinbox-14.png](https://api.archbee.com/api/optimize/BrbvVORKJ5iIeSMZye5kI/_m6RVAoRrgBfmFYQJSjkH-20260720-144958.png)