---
title: Workflow agents overview
slug: agent-platform/docs/workflow-agents-overview
docTags: 
createdAt: 2026-08-12T15:37:09.000Z
---

Optimizely Agent Platform workflow agents let you automate and optimize complex business processes by orchestrating triggers, logic, and agents. Workflow agents streamline multi-step tasks, support autonomous agent behavior, and enable advanced logic such as looping and branching. Workflow agents scale with your organizational needs and adapt to evolving processes.

![](https://api.archbee.com/api/optimize/BrbvVORKJ5iIeSMZye5kI/qRVER8BLyJNTg0gYmDQkh_review-workflow-components.png)

Workflow agents are in private GA and not available in all Agent Platform instances.

## Structure

The following three sections work together to create a complete automation:

- **Triggers** – Define the events or conditions that start the workflow agent.
- **Logic** – Configure advanced logic, including loops, branching, and custom code, using specific conditions.
- **Agents** – Add and arrange specialized agents to create a complete workflow.

Together, these sections determine when a workflow agent begins, how it progresses through decision points, and which agents complete the process.

:::hint{type="info"}
**Note**

Specialized agents run in single-turn mode when used in a workflow agent, regardless of how they are configured. Workflow agents do not support multi-turn conversation. See [Specialized agents overview](docId\:WyA1gsk6tWr84Hum7a1Nx) for information on interaction modes.
:::

## When to use workflow agents

Workflow agents are ideal for coordinating multiple steps and connecting different agents into a single, automated execution. Workflow agents are most useful when a process requires measurable improvements in efficiency and accuracy.

- **Streamline multi-step processes** – Automate complex workflows with multiple steps and hand-offs to reduce delays, increase efficiency, and improve data consistency. This reduces time-to-market for campaigns and operational costs.
- **Combine specialized agents** – Let multiple specialized agents work together, applying reasoning and intelligent hand-offs to automate difficult or repetitive tasks. This reduces manual effort, minimizes errors, and frees up your team for more strategic work.

## Best practices for workflow agents

Observe the following best practices to keep workflow agents efficient and manageable:

- **Design modular agents** – Keep specialized agents small and focused. Each agent should handle a single task or decision point. This modular approach makes complex workflow agents easier to manage and debug.
- **Use workflow logic for complex processes** – Avoid adding too much logic inside a single agent. Instead, use workflow steps, such as conditional branches and loops, to manage complexity and clearly show how the workflow agent progresses.
- **Monitor and debug executions** – Review execution logs to track how each step and agent performs. Regular monitoring helps you identify and resolve unexpected behavior.
- **Choose the right triggers** – Select triggers that make sense for the context of your workflow agent. Selecting appropriate triggers ensures your workflow agent starts under the correct conditions.

## Next steps

See the following articles to create and configure workflow agents:

- [Create a workflow agent](docId\:KWaI2TBwD38sN7p74exoy).
- [Workflow agent triggers](docId\:pYeMYR_1QCBBfc6rGEwlR).

:::hint{type="info"}
**Note**

If you use Opti ID, administrators can turn off generative AI in the Opti ID Admin Center. See [Turn generative AI off across Optimizely applications](docId\:X5U0kKD2azV5cIdNqwGNj).
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