---
title: Team Messages notifications
slug: agent-platform/docs/team-messages-notifications
docTags: 
createdAt: 2026-08-17T10:11:17.000Z
---

Configure Agent Platform Team Messaging notifications so you see new messages, mentions, and threads without noise. Set preferences per conversation to stay focused on the discussions that matter to you.

## How notifications work

Team Messaging sends in-app notifications for new messages, `@mentions`, and new threads. A notification badge displays unread activity as you work across Optimizely products, so you do not miss a message when you are in another product.

## Read a message from a notification

A notification displays a preview of the message. Click on the message in the notification to open the conversation and respond.

::Image[]{src="https://api.archbee.com/api/optimize/BrbvVORKJ5iIeSMZye5kI/yxGurwgq1HPILwIjmA5zd_chat-notification.png" size="70" isUploading="false" position="center" width="642" height="1010" darkWidth="642" darkHeight="1010" showCaption="false"}

## Mute a conversation

Adjust how much a conversation notifies you. Muting a busy conversation keeps its activity out of your notifications while you stay a participant.

1. Go to **Team Messages**.
2. Click **More** on the conversation preview.

::Image[]{src="https://api.archbee.com/api/optimize/BrbvVORKJ5iIeSMZye5kI/RWowmnYucqLa-SGAc20ft_mute-conversation.png" size="100" isUploading="false" position="center" width="1070" height="954" darkWidth="1070" darkHeight="954" showCaption="false" indent="1"}

:::Paragraph{indent="1"}
Or click on a conversation and click **More**.
:::

::Image[]{src="https://api.archbee.com/api/optimize/BrbvVORKJ5iIeSMZye5kI/HoivsWt6WwArnz593o6MV_mute-conversation-2.png" size="100" isUploading="false" position="center" width="1950" height="796" darkWidth="1950" darkHeight="796" showCaption="false" indent="1"}

3. Click **Mute Conversation**.

:::hint{type="info"}
**Note**

If you use Opti ID, administrators can turn off generative AI in the Opti ID Admin Center. See [Turn generative AI off across Optimizely applications](docId\:X5U0kKD2azV5cIdNqwGNj).
:::